Hong Kong Convention and Exhibition Centre (Management) Limited (HML) has been named winner of the Grand Award of the 2023 Hong Kong Management Association (HKMA) Quality Award. Monica Lee-Müller, managing director of HML, who received the award together with senior management team, dedicated it to the entire HLM team for their efforts to deliver outstanding management, facilities and services at the Hong Kong Convention and Exhibition Centre (HKCEC). She also cited the team’s contribution to promoting Hong Kong on the global stage and raising the standard of the local convention and exhibition industry.
The Quality Award presentation ceremony was held at the JW Marriott Hotel Hong Kong and officiated by HKMA chairman Dr YK Pang. HML was recognised for its commitment to continuous improvement as the operator of a world-class venue for hosting international events.
The Quality Award examiners commended HML for improving customer satisfaction by establishing seamless internal and external collaboration, open and transparent communication and co-ordination, robust customer feedback collection and analysis, and systematic resource allocation. In particular, during the pandemic, HML succeeded in securing government subsidies and incentives for the convention and exhibition industry to maintain effective operations.
Monica Lee-Müller said: “HML has gone through ups and downs with Hong Kong economy and people for 35 years. HML has earned the HKCEC an international reputation for service excellence. We have successfully built the HKCEC into a world-class venue that attracts organisers, exhibitors and buyers from all over the world to Hong Kong and helps drive the development of the city’s convention and exhibition industry.”
Introduced by the HKMA in 1991, the HKMA Quality Award is modelled on the Malcolm Baldrige National Quality Award in the United States annually, a national recognition for quality performance and practices. The judging criteria cover seven aspects: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. The Award aims to give recognition and encouragement to companies that have made outstanding contributions to and excelled in the area of quality management, and also to provide an opportunity for companies to share their insights in this area.