The Kuala Lumpur Convention Centre (the Centre) recently unveiled its new ESC (Exhibition Service Centre) portal, which allows event organisers and their exhibitors to easily access and order a variety of add-on services for their events – 24/7.
The wide range of services available to order on the ESC portal include audio visual, food and beverage, as well as IT equipment and services.
The portal is fully customisable, allowing the Centre to provide tailormade links and landing pages to suit particular event requirements for each organiser, which will provide easy access and tracking for them and their exhibitors. It will also help streamline the data entry and payment process and avoid confusion by ensuring participants do not accidentally register for additional services at the wrong events.
Flexible and hassle-free
According to the Centre’s Deputy General Manager, John Burke: “Our exhibitors typically book their attendance and booth needs through their event organiser. This currently involves a lot of paper-based service order forms and manual data entry. The ESC portal, now allows exhibitors at the Centre to place their orders and pay online in their own time – at any time – minimising hassle. It is especially beneficial for international participants as they don’t have to worry about time differences.”
He continued: “Providing exhibitors with the capability to book their additional services directly with the Centre significantly reduces the workload for the event organiser, allowing them to focus on improving the content and participation in their events. This in turn benefits the exhibitors. It is about making it easy for our customers and helping make events as successful as possible.”
More benefits coming soon
Burke concluded: “Initially the ESC portal will be for placing orders. At a later stage we are looking to expand to include a communication and collaboration interface. For example, floor plans and contracts, etc., will all be accessible in one place. This will help us deliver more benefits and added value to clients through our flexible partnership approach.”
To find out more about the ESC portal and for all the latest news and information on the Centre, visit: www.klccconventioncentre.com.