The Kuala Lumpur Convention Centre (the Centre) marked the fourth annual Global Meetings Industry Day (GMID) by launching its new ESC (Exhibition Service Centre) portal.
The ESC portal allows organisers and their exhibitors to easily access and order a variety of add-on services for their events – 24/7.
The centre’s Deputy General Manager, John Burke said: “An exhibitor typically books their attendance and booth needs through their event organiser. This currently involves a lot of paper-based service order forms and manual data entry. The 24/7 ESC portal, now allows exhibitors at the Centre to place their orders and pay online in their own time – at any time – minimising hassle. It is especially beneficial for international participants as they don’t have to worry about time differences.”
The range of services available to order on the ESC portal including audio visual, food and beverage, as well as IT equipment and services.
Burke added: “Providing exhibitors with the capability to book their additional services directly with the centre significantly reduces the workload for the event organiser, allowing them to focus on improving the content and participation in their events. This in turn benefits the exhibitors. It is about making it easy for our customers.”
KLCC says its new portal is fully customisable, allowing the centre to provide tailormade links and landing pages to suit particular event requirements for each organiser, which will provide easy access and tracking for them and their exhibitors. The centre believes it will also help streamline the data entry and payment process.
Burke added: “Initially ESC will be an order portal which at a later stage, we are looking to expand to include a communication and collaboration interface. For example, floorplans, orders, contracts, etc., will all be accessible in one place.”
In addition to the launch of the ESC portal, KLCC marked GMID with a number of activities highlighting the contribution of the business events industry to Malaysia. Since opening in 2005, the centre has hosted over 15,000 events, which have attracted over 24.5m participants and generated more than RM8bn (US$1.96bn) in economic impact for Malaysia.
Find out more about the ESC portal via video here.