Rising to the challenge of CX FeaturesWorld

Richard Wightman, managing director, Century Ten talks Explori’s research implications The global average customer feedback scores from Explori have cast a bright light onto a problem that was easy to ignore because a multi-billion dollar industry commanding substantial profits is undoubtedly a roaring success. However, satisfaction and advocacy ratings prove that paying customers do not universally love the service that organisers provide. A global average NPS...

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EW recently visited Riviera Maya and Cancun on Mexico’s East Coast, where exhibitions, events and luxury combine The first stop on the trip, organised by Prestigious Venues, was the Hard Rock Hotel Riviera Maya, a vast all-inclusive complex where guests and delegates are chauffeur-driven throughout its extensive facilities. Its features include 8,084sqm of event space with particular attention paid to audiovisual technology, befitting Hard Rock’s...

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From Russia… FeaturesWorld

St Petersburg, Russia’s ‘imperial capital’, is firmly in the industry spotlight as an UFI Congress beckons in 2018.

Focus on: PlayStation at Paris Games Week by Amplify EuropeFeatures

PlayStation Paris Games Week was Amplify’s largest production to date Amplify, the brand experience agency, created its largest-ever stand for PlayStation at Paris Games Week; plus the brand’s major press event, PlayStation’s Paris Media Showcase. The PlayStation stand at Paris Games Week (one of the world’s top three global consumer gaming events), welcomed 350,000 consumers over five days and has become synonymous with dominating the...

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